Privacy Policy

At Velvet Theaters & Cabanas, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide when using our website or booking our services.

1. Information We Collect

We collect the following types of information:

Type	What We Collect	Why
Contact Info	Name, phone number, WhatsApp number, email address	To confirm bookings and send reminders
Booking Details	Date, time, venue, number of guests, occasion type, add-ons selected	To prepare your experience
Payment Info	Payment method used (UPI ID / transaction ref). We do NOT store card details.	For payment reconciliation
Usage Data	Pages visited, time spent, browser type, device type, referring URL	To improve our website

We do not collect Aadhaar numbers, PAN numbers, or any government-issued ID unless required for compliance in exceptional circumstances.

2. How We Use Your Information

To confirm and manage bookings via WhatsApp and phone.
To send booking reminders and preparation tips (e.g., bring your own cake).
To process payments and issue refunds where applicable.
To improve our services based on feedback and usage patterns.
To send promotional offers — only with your consent, and you can opt out at any time.
To respond to queries and complaints.

We do not use your data for automated decision-making or profiling.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

Your data may be shared only in the following limited cases:

Payment processors (e.g., UPI platforms like Google Pay, PhonePe) — only transaction reference, not personal data.
Service providers who assist us in operating the website or venue — under strict confidentiality agreements.
Legal compliance — if required by law, court order, or government authority.

4. Cookies & Tracking

Our website uses minimal cookies and local storage for the following purposes:

Theme preference: Remembers your light/dark mode choice across visits.
Session state: Temporary session data for the booking form.

We do not currently use third-party advertising cookies or tracking pixels. Analytics, if any, are anonymised.

You can disable cookies via your browser settings, but some functionality (like saved theme preferences) may not work.

5. Data Retention

We retain your personal data for:

Booking records: Up to 2 years after the booking date, for dispute resolution.
Contact/inquiry records: Up to 12 months.
Analytics data: Anonymised and retained indefinitely.

After these periods, your data is securely deleted or anonymised.

6. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you.
Correction: Ask us to correct inaccurate data.
Deletion: Request deletion of your data (subject to legal retention requirements).
Opt-out: Unsubscribe from promotional messages at any time by replying "STOP" on WhatsApp.

To exercise any of these rights, contact us via WhatsApp or email (details below).

7. Children's Privacy

Our services are intended for guests aged 18 and above, or minors accompanied by a responsible adult. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with data, please contact us and we will delete it promptly.

8. Security

We implement reasonable technical and administrative measures to protect your data from unauthorised access, alteration, or disclosure. Our website uses HTTPS encryption. Our booking database is access-restricted.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but take every practicable step to protect your information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance.

10. Contact Us

For any privacy-related queries, corrections, or deletion requests, reach out to us:

Email: [email protected]
WhatsApp: +91-7662002700
Address: Near Delhi Bypass Road, Rohtak, Haryana – 124001

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